At THE HAMSS, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

• Return request is made within 2 days of receiving the order.
  
• The product is unused, unwashed, and in its original packaging with all tags and labels intact.
  
• The item is not listed under non-returnable products (see below).
  
  

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
  
• Perishable items (e.g. food, chocolates, flowers)
  
• Items purchased on sale/clearance
  
• Damaged products due to misuse or wear and tear
  
  

3. How to Request a Return

To initiate a return:

• Email us at returns@hamssgiftshop.com within 2 days of delivery
  
• Include your order ID, product details, and reason for return
  
• Once approved, we will provide pickup instructions or return shipping details
  

Note: In some cases, you may be asked to self-ship the item to our return address.

4. Refund Process

• Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
  
• Refunds will be made to the original payment method used during the purchase.
  
  

5. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or video as proof. We will resolve the issue by offering a replacement or full refund.

6. Return Shipping Charges

• If the return is due to an error on our part (damaged or incorrect item), we will bear the return shipping cost.
  
• For all other returns (e.g., change of mind, wrong size), the customer is responsible for return shipping charges.
  

7. Contact Us

For any return or refund inquiries, feel free to reach out:
📧 thehamss4u@gmail.com
📞 +91 8124222299